Refund & Cancellation Policy

Governing Agreement Priority: If you have executed an individual, signed service agreement or statement of work (SOW) with Zanvia LLC, the specific billing, cancellation, and refund provisions defined within that signed agreement shall supersede and control over these general website policy terms where applicable.

1. Non-Refundable Performed Work

Due to the time-intensive nature of business administrative and bookkeeping services, fees paid for completed services or billable hours already rendered are strictly non-refundable.

• Performed Services: Any work that has been initiated, processed, or delivered to the client cannot be refunded.
• Partially Completed Projects: If a project is canceled mid-way, Zanvia LLC will bill for the hours worked or percentage of completed deliverables up to the formal cancellation date. Any remaining unearned portion of a prepaid deposit will be returned to the client.

2. Monthly Subscriptions & Cancellation Effective Dates

Clients on active monthly retainers or recurring bookkeeping plans may cancel their subscription at any time:

• Cancellation Procedure: Written notice must be sent to info@zanviallc.com.
• When Cancellation Becomes Effective: Cancellations submitted at least 14 days prior to the next billing cycle will take effect at the end of the current billing month[cite: 3]. Service will continue through the end of the paid period, and no further recurring charges will be incurred[cite: 3].
• No Partial Month Refunds: We do not issue pro-rated refunds for partial usage during an active, paid monthly billing cycle[cite: 3].

3. Duplicate Payments & Refund Eligibility

A full or partial refund will be approved under the following conditions[cite: 3]:

• Duplicate Payment: If a technical billing error results in double charging or overpayment, the excess amount will be refunded in full immediately upon verification[cite: 3].
• Uninitiated Services: Payments made for services that Zanvia LLC has not yet initiated may be requested for a full refund within 7 days of the payment date[cite: 3].

4. Refund Methods & Processing Timeframes

How refunds are processed and returned[cite: 3]:

• Return Method: All approved refunds are issued strictly back to the original method of payment (credit card, bank transfer, or payment gateway) used for the initial transaction[cite: 3].
• Processing Timeframe: Approved refunds are processed internally within 5 to 10 business days[cite: 3]. Processing times may vary depending on your financial institution or card issuer[cite: 3].

5. Chargebacks & Billing Dispute Procedure

We encourage clients to reach out to our billing team directly to resolve any billing questions or issues before contacting their bank or credit card provider to initiate a chargeback[cite: 3].

• Dispute Resolution: If you suspect a billing error, please email support@zanviallc.com with the invoice details and explanation[cite: 3]. We strive to resolve all billing inquiries within 3 business days[cite: 3].
• Unwarranted Chargebacks: In the event of an unwarranted chargeback, active services may be suspended immediately, and the account may be subject to chargeback recovery administrative fees[cite: 3].